Welcome to the Cheap Bold Hoodies Store FAQ page! We’re all about keeping it simple, transparent, and street-smart – just like our clothing. Below you’ll find answers to all your burning questions about our products, shipping, payments and more. Can’t find what you need? Hit up our Norwich crew at [email protected].
🤘 ABOUT OUR PRODUCTS
What styles do you specialise in?
We’re your go-to for bold streetwear that makes a statement. Our collection includes graphic tees, hoodies, joggers, denim, technical jackets, and seasonal drops like our SS24 collection. Whether you’re after wardrobe staples or limited-edition pieces, we’ve got your back.
Do you offer plus sizes or kids’ clothing?
Yes! Check out our Kidswear section for mini streetwear enthusiasts. While we focus on standard sizing, some of our looser fits (like hoodies and graphic tees) work great for a relaxed look.
How often do new collections drop?
We drop fresh gear seasonally – our current Spring/Summer 2024 collection just landed. Follow us on social for exclusive previews of limited-edition pieces.
📦 SHIPPING & DELIVERY
Where do you ship to?
We ship worldwide (excluding some remote areas in Asia and other regions). Our Norwich warehouse gets your gear moving within 1-2 working days.
What are my delivery options?
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with tracking
- Free Shipping (orders over £50): 15-25 day delivery via EMS
Pro tip: Team up with mates to hit that £50 threshold and score free shipping!
Why does free shipping take longer?
Our free option uses EMS (economy mail service) to keep costs down for you. If you need your gear faster, go for Standard Shipping – perfect for copping those SS24 bestsellers before they sell out.
How can I track my order?
You’ll get tracking info straight to your inbox when your order dispatches. Standard Shipping includes regular updates – watch your streetwear upgrade make its way to you!
💳 PAYMENTS & SECURITY
What payment methods do you accept?
We take all major cards: Visa, MasterCard, JCB, and PayPal for extra security. No cash on delivery, sorry – we’re a digital-first operation.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details. PayPal orders get an extra layer of buyer protection too.
Why was my payment declined?
Usually it’s your bank being overprotective. Double-check your details, ensure you have funds, or try a different payment method. Still stuck? Email our team.
🔄 RETURNS & EXCHANGES
What’s your returns policy?
Changed your mind? No stress. You’ve got 15 days from delivery to return unworn, tagged items for a refund. Just email us first at [email protected] with your order number.
Who pays for return shipping?
For returns due to change of mind, you’ll cover the return postage. If we messed up (wrong item or defect), we’ll sort the costs – just include photos in your email.
How long do refunds take?
Once we receive your return, we’ll process refunds within 5 working days. It may take 3-5 more days to show in your account, depending on your bank.
Can I exchange an item?
For size swaps, we recommend returning for a refund and placing a new order to avoid delays. Limited-edition items often sell out fast!
🔒 ACCOUNT & TECH ISSUES
How do I reset my password?
Hit “Forgot Password” on the login page. We’ll email a reset link to get you back in action. Still stuck? Our tech crew can manually sort you out.
Why can’t I see my order history?
Make sure you’re logged into the correct account. Guest checkout orders won’t appear – keep your confirmation email safe! Need help? Quote your order number when emailing us.
The website isn’t working properly – help!
Try clearing your cache or switching browsers. If our site’s genuinely down (rare but possible), check our Instagram for updates. We’re usually back online faster than a hypebeast copping limited drops.
Still got questions? Our Norwich-based team lives for this stuff. Email [email protected] and we’ll get you sorted. Warning: Interacting with our customer service may result in extreme satisfaction and the irresistible urge to refresh your streetwear game.